Shipping policy

Shipping Policy

Last updated: September 15, 2026

InstruNexa ships professional inspection and measurement tools to supported destinations worldwide. Available shipping methods and destinations are confirmed at checkout and may vary by product, battery type, weight, destination, and local carrier restrictions.

Order Processing

Orders are normally processed within 1–3 business days after payment is confirmed. Business days exclude weekends and public holidays. Orders placed during peak periods, holidays, product launches, or verification reviews may require additional processing time.

Products may ship from China, the United States, a manufacturer, an authorized supplier, or a third-party fulfillment facility. Items in the same order may arrive in separate packages and may have different tracking numbers.

Estimated Delivery Time

For most supported destinations, estimated delivery is 5–15 business days after dispatch. This estimate does not include order-processing time.

  • United States: approximately 8–15 business days
  • United Kingdom: approximately 5–8 business days
  • European Union: approximately 6–12 business days
  • Canada and Mexico: approximately 7–12 business days
  • Australia and New Zealand: approximately 6–12 business days
  • Most supported Asian destinations: approximately 5–15 business days
  • Most supported Middle East and African destinations: approximately 8–15 business days

Some extended-transit destinations—including parts of Latin America, South Asia, Africa, islands, and remote regions—may require approximately 15–25 business days or longer. Delivery estimates are not guarantees.

Special Circumstances and Delays

Delivery may take longer because of customs inspections, severe weather, natural disasters, public holidays, peak-season congestion, carrier disruptions, security screening, incorrect or incomplete addresses, remote-area routing, local postal delays, labor action, regulatory changes, or other events outside our reasonable control.

Tracking updates may take 2–5 business days to appear after dispatch. A temporary gap in tracking does not necessarily mean the parcel is lost.

Product and Destination Restrictions

Certain products—especially those containing lithium batteries, lasers, magnets, wireless transmitters, liquids, or other controlled components—may be restricted or require an alternative shipping method. We may contact you to change the shipping method, remove a restricted item, request additional information, or cancel and refund the affected item if lawful delivery is unavailable.

Service may be unavailable to certain islands, overseas territories, PO boxes, APO/FPO addresses, military addresses, and remote postal codes. For the United States, some services may not cover Alaska, Hawaii, Puerto Rico, Guam, or other remote territories. The destination options shown at checkout are controlling.

Customs, Duties, and Taxes

International shipments may be subject to import duties, VAT/GST, brokerage fees, customs charges, or local handling fees. Unless the checkout page expressly states that such charges are included, the recipient is responsible for them. Customs authorities may request identification, tax information, proof of purchase, or other documents from the recipient.

Address Accuracy

Please provide a complete and accurate delivery address, postal code, recipient name, telephone number, and any apartment or unit information. Customers are responsible for costs or losses caused by an incorrect, incomplete, or undeliverable address. Contact us as soon as possible if a correction is needed; changes cannot be guaranteed after dispatch.

Lost, Damaged, or Delayed Packages

If tracking shows no meaningful movement for an extended period, the package arrives damaged, or an item is missing, contact us at support@instrunexa.com with your order number and supporting photos where applicable. We will investigate with the carrier and provide an appropriate resolution under our refund policy and applicable law.

If tracking shows “delivered” but you cannot locate the package, please first check with household members, neighbors, building management, and the local carrier. Contact us promptly if the package remains missing.

Order Changes and Cancellations

Contact us promptly if you need to change or cancel an order. We will try to help before fulfillment begins, but changes or cancellations cannot be guaranteed once an order has been processed or shipped.

Contact

Questions about shipping may be sent to support@instrunexa.com.