Last updated: September 10, 2026

Where we ship

InstruNexa currently ships to valid addresses within the United States. Certain remote areas, PO boxes, military addresses, or carrier-restricted destinations may have limited service options.

Processing time

Most orders are processed within 1–3 business days, excluding weekends and U.S. federal holidays. Processing time is separate from transit time.

Shipping methods and charges

• Standard shipping: $8.00 USD.
• Free standard shipping: eligible merchandise subtotal of $70.00 USD or more.
• Express shipping: $15.00 USD where available.

The options and charge shown at checkout apply. Discounts, taxes, refunds, address type, product restrictions, or order changes can affect free-shipping eligibility.

Estimated transit times

• Standard: typically 7–15 business days after dispatch.
• Express: typically 4–8 business days after dispatch.

These are estimates, not guaranteed delivery dates. Carrier congestion, weather, inspections, address problems, remote destinations, and events outside our reasonable control can cause delays.

Third-party fulfillment and split shipments

InstruNexa works with third-party suppliers and logistics providers. Depending on availability, an order may ship from a domestic or international fulfillment location. Items can arrive in separate parcels with separate tracking numbers. There is no extra charge solely because we split an order.

Tracking

When tracking is available, we email it after dispatch. Events can take 2–5 business days to appear. Contact support@instrunexa.com if tracking has not updated for 7 business days.

Address changes

Customers are responsible for a complete, accurate delivery address. Contact us immediately if an address must be corrected. We cannot guarantee changes after fulfillment begins. Reasonable additional carrier costs caused by an incorrect or incomplete address may be the customer's responsibility where permitted by law.

Delayed, lost, or damaged parcels

If dispatch or delivery will be materially delayed beyond the stated estimate, we will provide updated information and any cancellation or refund options required by applicable law. For a parcel marked delivered but not found, check the delivery area and household members, then contact us. We may open a carrier investigation.

For damage, retain all packaging and photograph the label, parcel, packaging, product, and damage. Contact us within 7 calendar days.

Unexpected import charges

The product price and shipping shown at checkout are collected by InstruNexa, excluding tax shown separately. If a carrier unexpectedly requests an import or customs payment for a U.S. delivery, do not pay it before contacting us so we can review the shipment.