Orders and shipping

Where do you ship?

We currently ship within the United States. See the Shipping Policy for charges and estimated timeframes.

How long does delivery take?

Most orders process in 1–3 business days. Standard transit is typically 7–15 business days after dispatch; Express is typically 4–8 business days where available. These are estimates.

Why did I receive more than one tracking number?

Products may be fulfilled by different third-party partners, so an order can arrive in separate parcels at no extra charge solely for being split.

Returns and warranty

Can I return an item?

You may request an eligible return within 30 calendar days after delivery. Contact support before sending anything. See Return & Refund Policy.

Where should I send a return?

The correct return address depends on the order and product. Our Wyoming mailing address is not a returns warehouse. We provide instructions after authorization.

Do products include a warranty?

Coverage varies by product. Review the product page and Warranty Information.

Product selection

Can you confirm compatibility?

Yes, when sufficient information is available. Send the exact model, device, opening diameter, connector, operating system, working distance, or measurement range involved. Final installation and safe-use responsibility remains with the operator.

Are advertised magnification or resolution numbers directly comparable?

Not always. Optics, sensor, display, focus, lighting, compression, field of view, and working distance affect usable detail. Our guides prioritize task-relevant specifications.

Do inspection tools provide a professional diagnosis?

No. They help observe and measure conditions but do not replace qualified diagnosis, permits, calibrated instruments, or required safety procedures.

Manuals

Where can I download a manual?

Use the download area on the product page or visit Manuals & Downloads. If a manual is not yet posted, contact support with the product model.