Last updated: September 10, 2026

We want you to choose the right inspection and measurement tool with clear expectations. For assistance, email support@instrunexa.com.

30-day return window

You may request a return within 30 calendar days after tracking shows delivery. The item must be in the condition received, with all accessories, manuals, protective materials, and original packaging. It must not show damage caused by misuse, modification, incorrect installation, avoidable contamination, or operation outside documented limits.

Contact us before returning anything. Email your order number, reason for return, and photographs or video when relevant. If approved, we will provide the correct return instructions and return address for that order. Our Wyoming business mailing address is not a returns warehouse and cannot accept unapproved parcels.

Damaged, defective, incorrect, or incomplete orders

Inspect the order promptly. Contact us within 7 calendar days if the parcel arrived damaged, the wrong item was supplied, parts are missing, or the product appears defective. Include photographs or video of the product, packaging, shipping label, and issue. We may request reasonable troubleshooting before approving a replacement or refund.

If we confirm transit damage, a defect on arrival, an incorrect item, or missing parts, InstruNexa will cover the authorized return shipping or provide another appropriate resolution.

Change-of-mind returns

For an eligible return because you changed your mind, selected the wrong configuration, or no longer need the item, the customer pays the authorized return shipping. Original shipping charges are not refundable unless the return results from our error or applicable law requires otherwise. We do not charge a restocking fee for an accepted return that meets this policy.

Non-returnable items

• Gift cards and downloadable or delivered digital content.
• Items modified, disassembled, engraved, calibrated, contaminated, or damaged after delivery.
• Opened or used consumable or hygiene-sensitive components where return would be unsafe.
• Items returned without authorization or after the return window.
• Final-sale items clearly identified before purchase, except where applicable law provides a remedy.

Refund timing

After an authorized return is delivered and inspected, we will notify you whether the refund is approved. Approved refunds are sent to the original payment method within 10 business days. Your bank or card provider may need additional time to post the credit. If more than 15 business days have passed since approval, contact us.

Cancellations and delays

Contact us as soon as possible to request cancellation. Cancellation is not guaranteed after fulfillment begins. If we cannot ship within the stated processing period or a revised reasonable period, we will contact you with the available options, including cancellation and a prompt refund where required.

Exchanges

The fastest way to obtain a different model or configuration is usually to complete an authorized return and place a new order after the return is accepted. Contact support first so we can check compatibility and availability.