Product Support
Get help with setup, compatibility, missing parts, operating questions, manuals, and warranty assessment.
Before contacting support
- Confirm the exact model and selected variant.
- Read the manual and safety labels.
- Charge or replace the battery and verify cables or connectors.
- Record the settings, error message, environment, and steps that reproduce the issue.
- Take clear photographs or a short video when useful.
Send a useful support request
Email support@instrunexa.com with your order number, product name/model, variant, connected device or operating system, and a concise description of the expected and actual behavior. Do not include passwords or sensitive account credentials.
Inspection and measurement limitations
Support can explain documented features and general setup. We cannot remotely certify structural condition, electrical safety, code compliance, measurement calibration, medical suitability, or fitness for an undocumented hazardous application.